Effective Date: June 2026

Website: Derby Hotel

Welcome to Derby Hotel. These Terms of Service ("Terms") govern your access to and use of our website, services, facilities, accommodation, and online booking platform. By accessing our website, making a reservation, or using our services, you agree to be bound by these Terms.

1. About Derby Hotel

Derby Hotel provides accommodation, conferencing facilities, event hosting services, dining services, and related hospitality offerings in Bulawayo, Zimbabwe.

These Terms apply to all guests, visitors, event organizers, corporate clients, and users of our website.

2. Eligibility

To make a reservation or use our services, you must:

• Be at least 18 years of age.
• Have the legal authority to enter into binding agreements.
• Provide accurate and complete information during booking.

Parents and guardians remain responsible for minors under their supervision.

3. Reservations and Bookings

Booking Accuracy

Guests are responsible for ensuring all booking information is accurate, including:

• Guest names
• Contact details
• Check-in and check-out dates
• Number of occupants
• Special requests

Derby Hotel shall not be liable for losses resulting from inaccurate information provided by guests.

Reservation Confirmation

Reservations are only confirmed once:

• Payment requirements have been met; and
• A confirmation notice has been issued by Derby Hotel.

The hotel reserves the right to decline or cancel reservations where fraudulent, inaccurate, or incomplete information is provided.

4. Rates and Payments

Pricing

All rates displayed are subject to:

• Availability
• Applicable taxes
• Government levies
• Service charges

Prices may change without prior notice for future bookings.

Accepted Payment Methods

Derby Hotel may accept:

• Credit and debit cards
• Bank transfers
• Mobile money services
• Online payment gateways
• Cash payments where permitted

Payment processing is subject to third-party financial institutions.

5. Check-In and Check-Out

Check-In

Guests must present:

• A valid government-issued identification document or passport.
• Proof of reservation when requested.

Check-Out

Guests must vacate rooms by the designated check-out time communicated at booking.

Late departures may incur additional charges.

6. Occupancy and Guest Conduct

Guests agree to:

• Respect other guests and hotel staff.
• Comply with all hotel rules and policies.
• Use hotel facilities responsibly.
• Avoid disruptive, illegal, abusive, or dangerous behavior.

The hotel reserves the right to remove any guest without refund if their conduct:

• Threatens safety.
• Causes damage.
• Disturbs other guests.
• Violates applicable laws.

7. Property Damage

Guests are responsible for any damage caused by themselves, their visitors, or accompanying parties.

Derby Hotel may charge guests for:

• Repairs
• Replacement costs
• Cleaning expenses
• Loss of business caused by damage

The hotel reserves the right to charge the payment method associated with the reservation where legally permitted.

8. Visitors

For security purposes:

• Visitors may be required to register with reception.
• Access restrictions may apply.
• Overnight visitors may incur additional charges.

The hotel reserves the right to deny entry to unauthorized visitors.

9. Events and Conference Facilities

Conference bookings, weddings, garden events, pool parties, and corporate functions may be subject to separate agreements.

Where a signed event agreement exists, the event agreement shall prevail over these Terms concerning that event.

10. Health and Safety

Guests must comply with all:

• Fire safety procedures
• Emergency evacuation instructions
• Health and safety regulations
• Pool and recreational facility rules

The hotel reserves the right to deny access to facilities where safety requirements are not met.

11. Swimming Pool and Recreational Facilities

Use of swimming pools and recreational areas is at the guest's own risk.

Children must be supervised by a responsible adult at all times.

Derby Hotel shall not be liable for injuries resulting from misuse of facilities or failure to follow safety instructions.

12. Lost and Found Property

Items found on hotel premises will be retained for a reasonable period.

Derby Hotel:

• Does not guarantee recovery of lost items.
• May dispose of unclaimed property after the retention period.
• May charge shipping and handling fees for returned items.

13. Limitation of Liability

To the maximum extent permitted by law, Derby Hotel shall not be liable for:

• Loss of profits
• Business interruption
• Personal property loss
• Theft
• Indirect damages
• Consequential damages

Guests are encouraged to maintain appropriate travel and personal property insurance.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

14. Website Use

Users agree not to:

• Use the website unlawfully.
• Attempt unauthorized access to systems.
• Distribute malicious software.
• Interfere with website functionality.
• Copy or exploit website content without permission.

The hotel may suspend access to users who violate these Terms.

15. Intellectual Property

All website content, including but not limited to:

• Text
• Images
• Logos
• Branding
• Designs
• Graphics

is owned by Derby Hotel or its licensors and protected by applicable intellectual property laws.

Unauthorized use is prohibited.

16. Privacy

The collection and use of personal information are governed by our Privacy Policy.

By using our website and services, you consent to the collection and processing of personal data necessary for reservations, guest services, legal compliance, and business operations.

17. Third-Party Services

The website may contain links to third-party websites, payment providers, mapping services, or social media platforms.

Derby Hotel is not responsible for:

• Third-party content
• External websites
• Third-party privacy practices
• Services provided by external providers

Use of third-party services is at your own risk.

18. Force Majeure

Derby Hotel shall not be liable for delays, interruptions, cancellations, or inability to perform obligations due to circumstances beyond its reasonable control, including:

• Natural disasters
• Epidemics and pandemics
• Government actions
• Civil unrest
• Utility failures
• Transportation disruptions
• Labor disputes

19. Termination of Services

Derby Hotel reserves the right to:

• Refuse service.
• Cancel reservations.
• Restrict access to facilities.
• Remove guests from the premises.

where necessary to protect guests, staff, property, or business operations.

20. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Republic of Zimbabwe.

Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of Zimbabwe.

21. Changes to These Terms

Derby Hotel reserves the right to update these Terms at any time.

Changes become effective immediately upon publication on the website unless otherwise stated.

Continued use of the website or services constitutes acceptance of the revised Terms.

22. Contact Information

Derby Hotel
Bellevue, Bulawayo, Zimbabwe
Website: www.derbyhotel.co.zw
Facebook: Derby Hotel Facebook Page

For questions regarding these Terms of Service, reservations, or guest services, please contact Derby Hotel through the contact information provided on our website.

By accessing the Derby Hotel website, making a reservation, or using any Derby Hotel service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.